Privacy Policy
Your privacy is important to us. Please read this privacy policy to learn how we collect, use, and protect your information.
Introduction
This Privacy Policy describes how M.G.R.J Global private limited and its affiliates (collectively "M.G.R.J Global private limited", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website mgrj.in (hereinafter referred to as the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us.
We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card details, or other payment instrument information. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform; this information is compiled and analyzed on an aggregated basis.
Security Alert: If you receive an email or call from a person/association claiming to be from us seeking personal data like debit/credit card PIN, net-banking, or mobile banking passwords, we request you to never provide such information. Report it immediately to an appropriate law enforcement agency.
Specific Information Provided by Users:
Your Account Information: You provide your email to create an online account (“Account”) or subscribe to our communications. When creating your Account, you may be asked to enter certain information, such as your name, address, telephone number, and email address.
Payment Information & Third-Party Processors: We use third-party payment processors (currently PayU) to assist in securely processing your payment information. The credit card information you provide is encrypted and transmitted directly to them. We do not store your credit card information. When third-party business partners collect your personal data directly, you will be governed by their privacy policies.
Customer Support: When you contact us, you provide us with information about your use of the Services, including order details and contact information, so that we can provide customer support.
Usage of Information
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out. Specifically, we use your information:
- To assist sellers and business partners in handling and fulfilling orders.
- To resolve disputes, troubleshoot problems, and customize your experience based on your interests.
- To inform you about online and offline offers, products, services, and updates.
- To detect and protect us against error, fraud, and other criminal activity, and enforce our terms and conditions.
- To process transactions securely—your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for delivering the purchased product.
- To send periodic emails regarding order processing, company news, and related product updates.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser, to provide certain features, and to allow storage of items in your shopping cart between visits. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.
M.G.R.J uses cookies to track user traffic patterns and enable our advertising system to better track ad impressions and click rates to provide a more personalized experience. You can refuse cookies by turning them off in your browser, though having cookies turned “on” may enable you to fully access the Website features.
Information Sharing
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal data to third parties such as sellers, business partners, logistics partners, and payment processing services. These individuals and companies have access to personal information as needed to perform their functions (like fulfilling orders, delivering packages, sending e-mail, and processing payments) but may not use it for other purposes.
We may disclose personal and sensitive data to government or law enforcement agencies if required to do so by law, to enforce our Terms of Use, to respond to legal claims, or to protect the rights, property, or personal safety of our users or the general public.
Security Precautions
To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. We offer the use of a secure server, and all supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology.
However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet. Users are entirely responsible for ensuring the protection of login and password records for their accounts.
Your Rights, Consent & Data Retention
Your Rights: You may access, rectify, and update your personal data directly through the functionalities provided on the Platform in your Account settings.
Consent: By visiting our Platform, you consent to the collection, use, storage, and disclosure of your information as outlined in this Privacy Policy. You also consent to us (including affiliates and partners) contacting you through SMS, instant messaging, call, and/or e-mail. You have the option to withdraw your consent by writing to our Grievance Officer with the subject line “Withdrawal of consent for processing personal data.” Note that withdrawal is not retrospective and may result in us restricting or denying services.
Data Deletion and Retention: You have the option to delete your account via your profile settings. We store your information until we no longer need it to provide Services or until you delete your Account. We may retain your personal data if necessary to comply with applicable laws, prevent fraud, resolve pending claims, or for other legitimate purposes.
Changes to this Privacy Policy
We reserve the right to revise and update this Privacy Policy from time to time to reflect changes to our information practices. All changes are effective immediately when we post them. Your continued use of the Services after changes are posted indicates your acceptance of those revised changes. We may also alert you about significant changes as required under applicable laws.
Grievance Officer
In accordance with applicable laws, the name and contact details of the Grievance Officer are provided below:
- Name: M.G.R.J
- Designation: Support
- Company: M.G.R.J Global private limited
- Phone: 7340144836
- Operating Hours: Monday - Friday (9:00 AM - 6:00 PM)